Last updated: March 24, 2026
These Terms of Service (“Terms”) govern your use of the managed WordPress hosting services (“Services”) provided by WPCloud Inc. (“WPCloud,” “we,” “us,” or “our”). By creating an account or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
1. Services
WPCloud provides managed WordPress hosting services on Canadian infrastructure. Our Services include, but are not limited to: web hosting, server management, WordPress core and plugin updates, daily backups, security monitoring, DNS management, CDN integration, SSL certificates, site migrations, and technical support.
The specific features and resources available to you depend on the plan you select. Plan details, including storage, bandwidth, and the number of WordPress installations, are described on our pricing page.
2. Account Registration
To use our Services, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain the security of your account credentials
- Notify us immediately of any unauthorised use of your account
- Accept responsibility for all activities that occur under your account
You must be at least 18 years of age to create an account. By registering, you represent that you meet this requirement.
3. Subscription and Payment
Billing
All prices are quoted in Canadian dollars (CAD). You agree to pay all fees associated with your selected plan. Fees are billed in advance on a monthly or annual basis, depending on your billing cycle selection. Annual billing is charged as a single payment at the start of each billing year.
Late Payment
If payment is not received by the due date, we will notify you and provide a grace period of 7 days. If payment remains outstanding after the grace period, we reserve the right to suspend your account. Suspended accounts may be reactivated upon receipt of payment. Accounts that remain unpaid for more than 30 days may be terminated, and all associated data may be permanently deleted.
Refund Policy
We offer a 30-day money-back guarantee for new accounts. If you are not satisfied within the first 30 days of service, you may request a full refund. Refund requests made after the 30-day period will be considered on a case-by-case basis. Refunds are not available for domain registration fees, as these are non-refundable third-party charges.
4. Cancellation
You may cancel your account at any time by contacting our support team or through your account dashboard. Upon cancellation:
- Your service will continue until the end of your current billing period
- No prorated refunds are issued for unused time on monthly plans
- Annual plan cancellations are eligible for a prorated refund for unused full months remaining, provided the 30-day guarantee period has passed
- Your data will be retained for 30 days after the end of your billing period, during which time you may request a copy of your data
- After the 30-day retention period, all data will be permanently deleted
5. Use of Services
You agree to use our Services in compliance with all applicable laws and regulations, including Canadian federal and provincial law. You are responsible for all content hosted on your account and for ensuring that your use of the Services does not violate our Acceptable Use Policy, which is incorporated into these Terms by reference.
We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that your use of the Services violates these Terms or our Acceptable Use Policy.
6. Intellectual Property
You retain all ownership rights to the content you upload, publish, or store on our servers. WPCloud does not claim ownership of your content.
By using our Services, you grant WPCloud a limited, non-exclusive licence to host, store, cache, and transmit your content solely for the purpose of providing the Services. This licence terminates when your account is closed and your data is deleted.
WPCloud retains all rights to our proprietary technology, software, branding, and infrastructure. Nothing in these Terms grants you any rights to use WPCloud’s intellectual property except as necessary to use the Services.
7. Service Level Agreement
WPCloud guarantees 99.9% uptime for hosting services, measured on a monthly basis. Uptime is calculated as total available minutes minus downtime minutes, divided by total available minutes, excluding scheduled maintenance windows.
Scheduled maintenance will be communicated at least 24 hours in advance via email or our status page. Scheduled maintenance windows do not count towards downtime calculations.
SLA Credits
If we fail to meet the 99.9% uptime guarantee, you are eligible for service credits based on the duration of unscheduled downtime in a calendar month:
- 23 to 60 minutes: 5% credit of your monthly fee
- 61 to 120 minutes: 10% credit of your monthly fee
- 121 to 180 minutes: 25% credit of your monthly fee
- More than 180 minutes: 100% credit of your monthly fee
To claim an SLA credit, you must submit a request to our support team within 30 days of the downtime event. Credits are applied to your next billing cycle and are not redeemable for cash. SLA credits are your sole and exclusive remedy for downtime.
8. Limitation of Liability
To the maximum extent permitted by law, WPCloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunity, arising out of or related to your use of our Services, regardless of the cause of action or theory of liability.
Our total aggregate liability for any claims arising out of or related to these Terms or the Services shall not exceed the total amount you paid to WPCloud in the twelve (12) months preceding the event giving rise to the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless WPCloud, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Services
- Your violation of these Terms or our Acceptable Use Policy
- Your violation of any applicable law or regulation
- Any content you host, upload, or transmit through the Services
10. Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. For material changes that affect your existing plan, we will provide at least 30 days’ notice via email. If a modification materially reduces the functionality of your plan, you may cancel your account and receive a prorated refund for any unused prepaid period.
11. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
12. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
13. Entire Agreement
These Terms, together with our Privacy Policy, Acceptable Use Policy, and Data Processor Agreement, constitute the entire agreement between you and WPCloud regarding the use of our Services. These Terms supersede all prior agreements, representations, and understandings, whether written or oral.
14. Contact
If you have any questions about these Terms of Service, please contact us:
WPCloud Inc.
41 John Street #10
Port Hope, Ontario L1A 2Z3
Canada
Email: hello@wpcloud.ca