FAQ – Frequently Asked Questions

Our prices are in Canadian funds. We’re a Canadian company.

We accept all major credit cards & PayPal. All pricing is in Canadian funds.

No, all of our plans are contract-free, you can pay monthly or annually & can cancel at any time. You will also have access to your data at all times during your paid service. We want you to be happy, not locked in.

Yes, we offer a 30-day money back guarantee, no questions asked.

We set up each account manually. Your support account will be set up right away & our support team will contact you with further details on launching or migrating your WordPress site. We aim to schedule all migrations within 24 hours.

All accounts are manually reviewed by our billing dept. to ensure they are not fraudulent. Once approved, our support team will contact you with further details on launching or migrating your WordPress site. We aim to schedule all fresh installs within 24 hours & migrations within 48 hours.

We do not offer instant setups, all initial setups are manually performed by our team.

Yes, just contact support. You can upgrade/downgrade plans whenever you like, with no impact or disruption to your sites.

The amazing kind! We offer support via email, trouble ticket system & our Enterprise account level offers phone support. Our support channels are monitored 24/7. Our servers are monitored 24/7, with a server administrator always available to deal with any issues on the server side.

On average, our support team will begin working on a support request within 15 minutes. Based on the issue, you can expect to hear a response within 1 hour, usually sooner. Support is available 24/7 with the exception of Canadian holidays. Our sales team responds to emails Monday – Friday 10 AM – 6 PM ET. Our migration team hours are Monday – Saturday 10 AM – 6 PM ET.

Yes, we offer Canadian based email hosting. Each email address has a 5GB capacity & is hosted on specialized Email only servers, isolated in a different data center than our WordPress servers. All data remains on secure Canadian based servers.

No, we only host sites that are WordPress based, however, we do allow for you to host HTML & image files, but no other scripts or databases.

Yes, if you pay for one year of service, we provide you with two free months. We also offer discounts to Non-Profits, contact support for more details.

Yes, we offer a customized WPCloud cPanel.

Yes, we provide SFTP access.

Yes, you have full access to phpMyAdmin within the hosting cPanel.

Yes, we offer free migrations. We have a dedicated team that takes care of migrations.

Yes, all of our plans include free Let’s Encrypt SSL certificates.

We will never shut down a site based on heavy traffic. We allow a 25% overage each month for bandwidth, if you exceed that overage for 2 months in a row, we will contact you to arrange for a more suitable plan. Additional disk space beyond your plan disk limit will be charged at 0.25 per GB, per month.

Visit the Government of Canada privacy information site here.

Yes, GIT integration is available upon request.

Yes, additional installs can be requested, you’re not required to buy larger plan than you currently need.

Additional Installs are charged the following;

WPC 10 – Additional Installs $14 per install, per month

WPC20 – Additional Installs $12 per install, per month

WPC40 – Additional Installs $9 per install, per month

AGENCY – Additional Installs $9 per install, per month

If you have other 500 installs, please contact us for a custom quote.

Yes, all plans support multisite, no extra charges.

Yes, we have thousands of WooCommerce installs on the WPCloud system.

We allow all WordPress plugins on our system. Due to redundancy, we don’t recommend that you use backup, security, caching or image optimization plugins, as we have that functionality built in server side.

Our company is located in Port Hope, Ontario.

No, you’re free to install any theme or plugin of your choice.

Montreal, Toronto & Vancouver

No, we don’t offer WordPress development services, however, we would be happy to refer you to several trusted partners.

We charged based on total bandwidth used, meaning the amount of data transferred to & from your site.

It’s our opinion that this is the fairest way to charge, as it encourages & rewards clients to have an optimized site.

No, we don’t require you to use our nameservers, you can simply point an A record.

Yes, if you require a dedicated IP address, you can request that from support, the cost is $3 per month

No, we don’t provide domain name registration services. We can recommend several providers for domain name registration services.

We don’t charge for WordPress migrations to WPCloud. Our dedicated migration team will perform your migrations at no charge.

Yes, however, WPCloud has a customized htaccess file, all of our code is clearly marked.

Yes, WPCloud was one of the first providers in Canada to offer HTTP/2

Yes, we do.

We certainly do, as of Sept. 2018, we appear to be the only major hosting provider in Canada to offer Brotli compression to our clients.

https://opensource.googleblog.com/2015/09/introducing-brotli-new-compression.html

Yes, as of Sept. 28, 2018, we now have a public network status page.  Please note that all previous incidents are listed in the network status section of our support site, accessible to all clients.  These records date back 7 years, we’re fully transparent.

The new status page is here – https://status.wpcloud.ca/